Terms of Service

Refine Bridge is a trading name of Richard John, an independent sole trader. The Service is operated globally via the internet. These Terms of Service ("Terms") govern your access to and use of the Refine Bridge platform available at refinebridge.com ("Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you confirm you meet this requirement. The Service is intended for business use. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

2. Description of the Service

Refine Bridge provides a data pipeline platform that connects third-party data source platforms to destination platforms such as customer relationship management systems. The Service allows users to configure source-to-destination import workflows ("Import Flows" and "Tasks") between connected accounts.

Outscraper and GoHighLevel are examples of supported integrations. The Service is designed to support multiple data sources and destinations, which may expand over time. Current supported integrations and source options are listed at refinebridge.com.

Refine Bridge may retrieve, process, enrich, and import business records through third-party source providers according to source requests you configure, approve, upload, or otherwise submit. Source requests may use Refine Bridge-managed source access, your connected source accounts, uploaded files, manual runs, scheduled runs, retries, and future Task runs under an Import Flow.

Refine Bridge acts as a technical conduit and workflow operator. We do not guarantee that business records are accurate, complete, contactable leads, or suitable for any particular campaign. You are responsible for the data you choose to retrieve, upload, import, or act on, how it is used in your destination systems, and compliance with applicable laws.

3. Accounts and Access

You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Authentication is provided via WorkOS. By using the Service, you also agree to WorkOS's terms of service where applicable.

You must notify us immediately at support@refinebridge.com if you suspect any unauthorised access to your account.

4. Plans, Credits, Trial, and Billing

The Service may be offered through subscription plans, one-time credit packs, trials, pay-as-you-go access, or a combination of those options. Current plan, credit pack, and pricing details are available at refinebridge.com.

New accounts receive a 14-day free trial at the Growth tier entitlement level. No payment is required to start a trial. At the end of the trial period, your configured Import Flows remain visible. Scheduled automation and plan-gated features may pause unless your account has an active paid plan. Eligible manual or pay-as-you-go usage may still require sufficient RefineBridge Credits. No payment method is required to start the trial.

RefineBridge Credits are service credits for eligible in-product usage. They are not Outscraper credits, are not issued by Outscraper, and cannot be redeemed directly with third-party source or destination providers. Credits may fund Refine Bridge-managed source usage, eligible workflow tasks, or other service usage described in the app at the time of purchase or use.

Subscriptions are billed on a recurring basis, and credit packs are billed as one-time purchases unless stated otherwise at checkout. Billing is processed securely through our payment provider, Lemon Squeezy. By subscribing, you authorise recurring charges until you cancel. By buying a credit pack, you authorise the one-time charge shown at checkout.

Subscription fees and credit pack purchases are non-refundable except where required by applicable law or as expressly stated in these Terms. We do not offer refunds for partial subscription periods, unused features, or unused credits unless required by law.

By subscribing, you acknowledge that access to digital services begins immediately upon activation and that you may lose any statutory right to cancel or receive a refund once the Service has been accessed, except where required by applicable law.

We reserve the right to change subscription pricing, credit pack pricing, credit usage rules, and eligible credit-funded tasks with reasonable notice where the change materially affects existing users. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Cooling-off period for consumers: If you are a consumer in the UK or EU, you may have a statutory right to cancel within 14 days of purchase. By starting to use the Service during this period, you acknowledge you are consenting to immediate provision of the Service and may lose this statutory cancellation right in accordance with applicable consumer protection law. Trial users who have not yet made payment are unaffected by this provision.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to import, process, or distribute data in violation of any applicable law, including data protection laws, anti-spam laws, or telemarketing regulations
• Import personal data of individuals without a lawful basis for doing so under applicable law
• Use the Service to contact individuals who have not provided the requisite level of consent required in your jurisdiction
• Attempt to circumvent subscription limits, credit charging, access controls, or usage quotas
• Resell, sublicence, or provide access to the Service to third parties without our express written consent
• Reverse engineer, decompile, or otherwise attempt to extract source code from the Service
• Use the Service in any way that could damage, disable, or impair its operation

You further agree not to use the Service in connection with adult content, gambling, cryptocurrency promotion, MLM or pyramid schemes, political campaigning in violation of applicable law, or health or medical services marketing in violation of HIPAA, GDPR special category rules, or equivalent regulations.

When creating or modifying a Task in the Service, you will be asked to confirm that the compliance commitments in this section apply to that Task. This per-Task affirmation is binding and forms part of these Terms.

6. Data and Compliance Responsibilities

You are the data controller for any personal data you process through the Service. Refine Bridge acts as a data processor on your behalf solely to the extent necessary to deliver the Service.

You represent and warrant that:

• You have all necessary rights, consents, and permissions to import and process any data you pass through the Service, including data retrieved from platform-owned sources, your connected sources, and uploaded files
• Your use of the Service complies with all applicable laws including, without limitation, the UK GDPR, EU GDPR, CAN-SPAM Act, CASL, and any applicable telemarketing or data protection regulations in your jurisdiction
• You will not use the Service to contact individuals in violation of applicable marketing consent requirements
• You are responsible for your CRM configuration, destination-system processing, outreach compliance, unsubscribe and opt-out handling, suppression lists, and any action taken on imported records

Refine Bridge is not responsible for, and expressly disclaims liability for, any failure on your part to comply with applicable data protection or marketing laws.

Refine Bridge does not provide legal or compliance advice and does not guarantee that your use of the Service complies with any applicable laws or regulations.

7. Third-Party Services

The Service integrates with third-party data source and destination platforms. Your use of those platforms is governed by their respective terms of service. Refine Bridge has no control over third-party platforms and is not responsible for their operation, availability, or any changes they make to their services or APIs.

A current list of supported integrations is available at refinebridge.com. We may add or remove supported integrations over time. Removal of a supported integration will be communicated with reasonable notice where possible.

Disruption to third-party services may affect the functionality of Refine Bridge. We are not liable for any losses arising from third-party service disruptions.

8. Intellectual Property

Refine Bridge and all associated software, systems, interfaces, and content remain the property of Richard John trading as Refine Bridge. Nothing in these Terms transfers any intellectual property rights to you.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes while your account is authorised to use the Service. This licence does not permit resale or sublicensing.

9. Limitation of Liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Refine Bridge makes no warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

Refine Bridge is a data pipeline and workflow tool. We retrieve, process, enrich, and move data according to source requests, destination mappings, uploads, schedules, retries, and Tasks you configure or approve. The Service processes business records and other data provided or configured by you. This may include prospecting or third-party data. Refine Bridge does not verify the source, accuracy, contactability, or legality of such data. The accuracy, completeness, lawful basis, outreach use, and destination processing of any data you import or export through the Service is your responsibility.

We maintain full execution logs and traceability for all pipeline runs. Where a pipeline execution fails or partially fails, this is recorded and surfaced to you through the Service. Our logging infrastructure is designed to give you visibility into what succeeded, what failed, and why.

To the maximum extent permitted by applicable law, Refine Bridge shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service, including but not limited to:

• Business records or contacts failing to import into a connected destination platform due to data formatting, field mapping errors, or destination platform limitations
• Third-party source or destination platform outages, API changes, rate limiting, or deprecations affecting pipeline execution
• Incomplete or partial imports where some records succeed and others do not
• Any business outcomes or outreach results following data imported through the Service

Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the total fees you paid to Refine Bridge in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Data Processing Terms

This section constitutes the data processing terms between you (as data controller) and Refine Bridge (as data processor) for the purposes of UK GDPR, EU GDPR, and other applicable data protection laws.

Scope of processing: Refine Bridge processes personal data solely to provide the pipeline Service you have configured. We act only on your documented instructions. We do not process your data for any purpose beyond what is necessary to deliver the Service.

Security: We implement appropriate technical and organisational measures to protect personal data processed through the Service, including encryption of stored credentials, access controls, and secure infrastructure.

Sub-processors: We engage the sub-processors listed in our Privacy Policy (WorkOS, Lemon Squeezy, Railway, Vercel, Cloudflare). We will provide notice of any material changes to our sub-processor list.

Data subject requests: Where we receive a request from an individual exercising their data protection rights in relation to data you control, we will promptly notify you and assist you in responding as required by applicable law.

Data breaches: In the event of a personal data breach affecting data processed through the Service, we will notify you without undue delay and provide sufficient information to allow you to meet your own breach notification obligations.

Return or deletion: On termination of your account, we will delete personal data processed through the Service in accordance with our retention policy, except where retention is required by law.

Audit rights: You have the right to request information demonstrating our compliance with these data processing obligations. We will respond to reasonable audit requests with appropriate documentation.

11. Service Availability and Changes

We aim to maintain reasonable availability of the Service but do not guarantee uninterrupted access. We may carry out maintenance, updates, or modifications to the Service at any time.

We reserve the right to modify, suspend, or discontinue the Service or any features at any time. Where we make material changes, we will endeavour to provide reasonable advance notice.

12. Suspension and Termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay any amounts due, or if we reasonably believe your use poses a legal or security risk.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

On termination, your right to access the Service ceases. We may retain data for the period required by applicable law or as set out in our Privacy Policy.

13. Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet outages, third-party service failures, or government actions.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are based outside England and Wales, local mandatory consumer or business protection laws in your jurisdiction may also apply.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Updates to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice within the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. The latest version will always be available at refinebridge.com/terms.

17. Contact

For questions about these Terms, please contact us at:

Richard John, trading as Refine Bridge
support@refinebridge.com